YOUR RIGHTS

Codes of conduct and complaints

Nutrition Joy Health provides online nutrition services to clients across Australia. Dietitians (including Accredited Practising Dietitians) are not an Ahpra-registered profession, so the state and territory codes of conduct for unregistered health care workers generally apply to our services. This page brings together the codes of conduct and official complaint channels for New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory, Tasmania and the Northern Territory. The official guidance in each state or territory governs which requirements apply.

1. How to make a complaint

For concerns or complaints about our service, you can contact Nutrition Joy Health first at [email protected] or on WhatsApp +61 422 253 721.

You can also contact the health complaints body in your state or territory directly, without contacting us first. We provide online services Australia-wide; which state or territory’s rules apply usually depends on where the service is provided or where you receive it, as explained by each body. If you are unsure, call the relevant body for advice.

If you need an interpreter, call TIS National on 131 450 and give the name of the complaints body you want to contact.

2. New South Wales (NSW)

Code of conduct for health organisations

Schedule 4 of the NSW Public Health Regulation 2022 sets out the code of conduct for relevant health organisations.

Preview the official PDF here：Code of conduct (official PDF)

Code of conduct (official PDF) ↗

If your browser cannot display the PDF here, use the official PDF link above.

Preview the official PDF here：Approved complaint notice (official PDF)

Approved complaint notice (official PDF) ↗

If your browser cannot display the PDF here, use the official PDF link above.

Code of conduct for non-Ahpra-registered health practitioners

Schedule 3 applies to relevant non-registered health practitioners, and to registered practitioners providing health services unrelated to their registration. Its application depends on the practitioner and circumstances.

Preview the official PDF here：Code of conduct (official PDF)

Code of conduct (official PDF) ↗

If your browser cannot display the PDF here, use the official PDF link above.

Preview the official PDF here：Approved complaint notice (official PDF)

Approved complaint notice (official PDF) ↗

If your browser cannot display the PDF here, use the official PDF link above.

Complaints to HCCC

You may also contact the NSW Health Care Complaints Commission (HCCC) directly, without contacting us first. Formal complaints to HCCC must be made in writing; the online complaint portal ↗ is a convenient option.

HCCC Enquiry Service: 1800 043 159 (toll-free within NSW) or (02) 9219 7444. HCCC contact details ↗.

If you need an interpreter, call TIS National on 131 450 and ask to be connected to HCCC.

Learn more about the scope of the two NSW codes on the NSW Health website ↗.

3. Victoria (VIC)

Schedule 2 of the Health Complaints Act 2016 (Vic) sets out the General Code of Conduct, which has been in effect since 1 February 2017. It applies to general health service providers who are not registered with Ahpra (the official examples include dietitians) and to registered practitioners providing services outside their registration.

Complaints body: Health Complaints Commissioner (HCC); Phone 1300 582 113; How to complain ↗

4. Queensland (QLD)

The National Code of Conduct for Health Care Workers (Queensland) has applied in Queensland since 1 October 2015. It applies to unregistered health care workers (the official examples include dietitians) and to registered practitioners providing services unrelated to their registration.

Complaints body: Office of the Health Ombudsman (OHO); Phone 133 646; How to complain ↗

5. Western Australia (WA)

The Code of Conduct for certain health care workers has applied in Western Australia since 27 July 2023. It applies to health care workers not registered under the National Registration and Accreditation Scheme (the official examples include dietitians), registered practitioners providing services unrelated to their registration, and students and volunteers.

Complaints body: Health and Disability Services Complaints Office (HaDSCO); Phone (08) 6551 7600; How to complain ↗

6. South Australia (SA)

The Code of Conduct for Certain Health Care Workers has applied in South Australia since 18 March 2019, replacing the Code of Conduct for Unregistered Health Practitioners. It applies to people who provide health services and are not regulated by Ahpra.

Complaints body: Health and Community Services Complaints Commissioner (HCSCC); Phone 1800 232 007; How to complain ↗

7. Australian Capital Territory (ACT)

The Code of Conduct for Health Care Workers is set out in the Human Rights Commission Regulation 2023 and has applied in the ACT since January 2024. It applies to non-registered health care workers (the official examples include dietitians) and to registered practitioners providing services unrelated to their registration.

Complaints body: ACT Human Rights Commission (Health Services Commissioner); Phone (02) 6205 2222; How to complain ↗

8. Tasmania (TAS)

The Code of Conduct for Unregistered Health Care Workers (Tasmania) is set out in Schedule 1 of the Health Complaints (Code of Conduct) Regulations 2026 and took effect on 24 June 2026. It applies to unregistered health care workers who provide health services in or into Tasmania.

Complaints body: Health Complaints Commissioner Tasmania; Phone 1800 001 170; How to complain ↗

9. Northern Territory (NT)

According to the Northern Territory Health and Community Services Complaints Commission, the National Code of Conduct for health care workers is not yet operating in the Northern Territory. You can still contact the Commission about health services received there.

Complaints body: Health and Community Services Complaints Commission (HCSCC NT); Phone 1800 004 474; How to complain ↗

10. Privacy concerns

For requests or complaints about personal and health information, please see our Privacy Policy.

Information on this page was checked on 16 October 2026. State and territory requirements may change; the latest official guidance prevails.